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Weekly AI and automation insights for small businesses ready to scale.
Speaking at ZapConnect: Real AI Rollouts for Real Businesses
Next Wednesday, Sept. 23rd, I'll be speaking alongside dozens of other automation and AI experts during an incredible day of sessions, real-time builds, and candid conversations about where this technology is headed and what it means for you and your business.
AI = "Amplifier of Inefficiency" (If You're Not Careful)
Clear process + AI = level up
Messy process + AI = growing chaos
The Five W's of Your Business Processes
Ah, the Five W's. A foundational framework that's been taught in journalism for over 100 years, and one I haven't stopped using, even though I haven't worked in journalism for years. Turns out it's just as useful for documenting business processes as it is for writing a news article.
The Airtable Acquisition: A Builder's Take
First, what do we know definitively? Bending Spoons has agreed to acquire Airtable.
What is speculation? Literally everything else.
The Opportunity I Almost Dismissed Changed Everything
This time ten years ago, I was in the early stages of moving away from journalism and into ghostwriting for a book publishing startup. Four years ago, at the same startup, I was long out of ghostwriting and instead leading a full team as Head of Systems. Nine months ago, after surviving that company's implosion and being offered a chance to help re-build it under new owners, I was laid off anyway.
The Question That Changed How I Work
"If you say yes to everything, what are you saying no to?"
A mentor said that to me almost 10 years ago. I still ask myself that question on a daily basis.
The One Detail My AI Email Agent Never Gets Wrong
So to call me Matt instead of Andrew, it happens. But here's the thing: if you can't get my name right, how can I trust anything else you're saying?
Stop Using Your Inbox as a To-Do List
If something comes into your inbox that needs action, it deserves a real home somewhere that's purpose-built for it.
Your inbox should be where communication lives. Not where your to-do list hides.
The System Behind My LinkedIn Content
Posting consistently on LinkedIn is hard. Coming up with things to post about is harder. But here's the thing: it doesn't have to be.
What Makes a Great System
A great system doesn't have to be complex. It just has to be repeatable, frictionless, and actually used by the people it's built for. It has to work.
Why "Later" Is the Wrong Answer for Messy Data
Every new record added to a disorganized system makes the cleanup harder. Every automation built on top of inconsistent data adds another layer to untangle later. Every decision made from an untrustworthy report costs you something, even if you can't see it yet.
There’s No Leaderboard
Wherever you are right now, whether you're one person or a small team, there's a move available to you. It doesn't have to be the flashiest one. In fact, it shouldn't be. It doesn't have to involve AI or custom code or anything that requires a tutorial to understand.